Privacy Policy


This Privacy Policy describes how Soran Health, LLC and its affiliates may collect, use and disclose information about you on www.soranahealth.com (our “Website”) and through interactions with you in person or by email, text, video or telephone. Protected health information that we collect from our patients is governed by the Soran Health HIPAA Notice rather than this Privacy Policy.


Collected Information


Although no personal information is required to navigate our Website, you may voluntarily provide personal information if you contact us. This personal information includes, but is not limited to:


  • Contact information (name, telephone number, address, email).


  • Demographic information (such as age, date of birth, sex, gender, marital status, etc.).


  • Information about your insurance coverage.


  • Information collected automatically through your device, such as web browser information, server log files, cookies, pixel tags and web beacons and other tracking information.


  • Images you provide to us (e.g. when you upload photos) or that are viewed or recorded on an in-clinic security camera.


  • Other information you provide to us.



Use of Your Information


We may collect, maintain and use your personal information for the following purposes:


  • To respond to your inquiries or other requests, and contact you when necessary.


  • To send marketing and administrative information to you. For example, we may use your personal information to send you appointment confirmations and reminders, account communications, legally required disclosures, and updates about our primary care clinics and services. We may also offer other products and services that may be of interest to you.


  • Analyzing and improving our Website and advertising, including tailoring it to users’ preferences.


  • Maintaining the security and integrity of our systems


Disclosure of Your Information


We do not share or sell your personal information to any other third party for marketing, sales or advertising purposes. However, we may disclose your personal information:


  • To respond to law enforcement, judicial or governmental authorities, or to enforce our rights. We may also use or share your information, including without court process, in matters involving claims of personal, public safety or in litigation, where the information is pertinent.


  • To our service providers and vendors. We may disclose personal information to our service providers and vendors, who provide services such as website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure, customer service, email delivery, auditing, and other services.


Cookies and Other Technologies 


Like many other websites and online services, we collect traffic and usage patterns from our Website. It helps us analyze and improve the services we provide you. We use cookies, Web server logs and similar technologies to do this. A “cookie” is a bit of data that we can send to your browser. A cookie isn’t a computer program and can’t get any data or personal information from your computer. Your browser software can be set to reject or accept cookies.


Collecting IP addresses is also a standard practice and is done automatically by many websites and apps. We may use IP addresses to administer and improve our services, measure service levels and help diagnose server problems. Your IP address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider. An IP address may be identified and logged automatically in our server log files whenever a user accesses our Website, along with the time of the visit and the page(s) visited.


How We Advertise to You


We may use third-party advertising companies to deliver our ads to you on other sites based on the web pages you may have visited or your online activity. These are known as interest-based, targeted or personalized ads. We show you these ads so you can see products and services that might of interest to you.


We may use analytics providers that use cookies, pixel tags and other, similar technologies to collect information about your use of our Website and your use of other websites and online services. We use these details to understand your online activity and to deliver ads and content based on your interests.


Other Websites and Apps


This Privacy Policy doesn’t apply to, and we aren’t responsible for, the cookies or web beacons, or other tracking methods used by third parties. You can check out the privacy policies of these other companies to learn more.


Our Website may contain links to, or otherwise make available, third-party websites, services, or other resources not operated by us or on our behalf. We aren’t responsible for their privacy practices, content or accuracy, and we don’t review or endorse their content or the products or services they describe.


We May Update Our Privacy Policy


We may change this Privacy Policy from time to time. You can find the date changes were last made at the bottom of the page. Any changes become effective when we post the revised Privacy Policy. Your continued use of our Website and/or services following these changes means you accept the revised version.


Last update: June 10, 2025